Support

Something not right? Start here, or email nomukaiki+choochoo@gmail.com and say which app and device you're using.

A platform or time looks wrong

Platforms appear when the station announces them, usually 10 to 20 minutes before departure. Before that the board shows the planned platform, if there is one. Times and platforms come from the live data provider, so Choo Choo can only be as quick and accurate as the source. Check the station board to be sure.

A station or destination is missing

Every station in Great Britain is in the list. If a train isn't shown, it may not be running to that destination from that station, or the data provider doesn't list it. Try a nearby station or the trip's other destination.

"Held at a red signal" appears

This means Choo Choo can't reach its server right now. Check your internet connection and try again in a minute. If it keeps happening, email us.

Signing in

The apps use Sign in with Apple. Your saved trips follow the account you sign in with. If you can't sign in, make sure you're signed in to Apple on the device and check the date and time are set automatically.

Deleting your account

Open Settings in the iPhone or Mac app and choose Delete Account. Your saved trips are removed from our server and you're signed out. Deleting the app keeps nothing on the server except what is described in the privacy policy.

Using Choo Choo in Claude

In Claude, add a custom connector with this address, then ask about your next train:

https://mcp.choochoo.stream/mcp

Choose Sign in when Claude asks, and sign in with Google or Apple. If you change the connector or its tools, remove it and add it again so Claude picks up the latest version.

Apple Watch

The watch gets your trips from the iPhone app, so open the iPhone app once after you install it. The complication shows the trip you choose in the watch app's Settings.

Mac

If Location Services is off, choose a station in Settings > General, or tie a network to a station in Settings > Networks.

Contact

Email nomukaiki+choochoo@gmail.com. For privacy questions, email nomukaiki+choochoo@gmail.com.